Senior IT Support

Job description

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We are SmartWays – we help people grow and make good career decisions. We are specialized in IT recruitment worldwide and encourage you to join our IT Talent Community!

We work with international companies across EMEA to drive their business outcomes with the best-in-class IT people. People who use their intelligence and passion to inspire their teammates and make an impact on our customers are highly valued by us. Please read this carefully to find out if this offer is for You.

Our Client company is an innovative international Group specialized in IT solutions, decisioning systems, outsourcing, banking software and consulting services. In order to develop their IT community, we are looking for Senior IT Support to join their team! 



You will:

  • Work with other project stakeholders to understand customer needs and deliver products and/or services that meet client requirements and enhance client satisfaction

  • Perform appropriate product configuration

  • Quality assurance before delivery to customer: plan, define and execute test cases

  • Implement customer-specific reports or dashboards

  • Identify and document issues and risks, offer realistic recommendations and alternatives that if approved achieve desired corporate and client results

  • Work with developers to troubleshoot bugs, feature requests and coding requirements and limitations related to improving the company’s products

  • Product monitoring to identify risks

  • Deliver 2nd Level Support

  • Communicate with customers to troubleshoot issues and determine appropriate resolution


  • 2 years of similar experience

  • Microsoft SQL coding skills including the ability to read existing code (T-SQL)

  • Basic knowledge of Neo4J database or other similar graph database would be an asset

  • Understand basic network connectivity, ideally including experience with VPNs FTP and


  • Basic Know-How of SOAP/XML and/or REST/JSON interfaces as plus

  • Basic knowledge of SQL reporting tools (Tableau, SSRS, Power BI) would be an asset

  • Clear thinker with excellent interpersonal, written and verbal communication skills

  • Methodical problem solver, focused on outcome

  • Ability to work on multiple projects/issues at the same time

  • Ability to determine severity of an issue and escalate appropriately

  • Ability to work with multiple departments to resolve issues

  • English as pre-requisite condition for employment, at least B2 level in spoken/written

Once getting on board, you will get:

  • Benefit package (private medical care, Multisport, meal/restaurants discounts etc.)
  • Fresh different fruits in the office every day

  • Language classes in the office (English & German) - individual or in a team

  • Trainings package

  • Truly friendly atmosphere

  • Free car and bike parking